Welcome to UDOC Citizen Portal

This is your place to challenge AI decisions that affected you. You have rights. We help you use them.

What would you like to do today?

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Challenge a Decision

An AI system denied your grant, loan, or job application? Challenge it here.

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Check My Case Status

Already submitted a challenge? Check where your case is right now.

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Get an Explanation

Want to know WHY an AI made a decision about you? Plain language.

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Know Your Rights

Rights when AI is used in government decisions.

Public surface on existing Client host. Challenges write to existing Core + Neon via /citizen/* (no login). Operator/admin oversight stays password-protected. UDOC pre-registration. GG54477 withdrawn 26 Apr 2026.

Challenge an AI Decision

Free. Aim: response within 2 working days.

Which government service made the decision? What decision was made that you think is wrong? Unfair because of who you are? (optional) Contact email

Check Your Case Status

Enter your case number from Core.

Case Number

Get an Explanation

Section 33 RSA Constitution — right to reasons.

Decision reference

Your Rights When AI is Used

Get Help

SA Human Rights Commission
011 877 3600

Information Regulator (POPIA)
inforegulator.org.za